Job Description Summary

The Service Systems Engineering Program Manager is responsible for the execution of a portfolio of Services R&D, RCA corrective actions, Fleet Leader Inspection, and Fleet Reliability programs. This role manages program schedules, budgets, and cross-functional task delivery to ensure quality, volume, and timeline standards are met. The position operates with some autonomy to modify existing procedures to improve output and acts as a technical resource for colleagues. The role focuses on technical execution and program rigor rather than direct people management.

Job Description

As the Service Systems Engineering Program Manager, you will:

• Execute a portfolio of Service Systems programs, including R&D, RCA corrective action, Fleet Leader Inspection, and Fleet Reliability initiatives.
• Manage program schedules and monitor program budgets, ensuring adherence to business objectives and established operating rhythms.
• Serve as a key technical resource for the team, providing guidance and sharing best practices with colleagues who have less experience.
• Partner with cross-functional stakeholders (Product Management, Platform Managers, and Systems Integration Leaders) to support the execution of Multi-Generation Product and Technology Plans.
• Utilize and improve upon standard work, dashboards, and reporting tools to ensure high-quality program visibility.
• Propose and implement improvements to existing technical procedures to enhance execution speed and effectiveness.
• Collaborate across Engineering, Services, and Supply Chain to resolve daily operational challenges and support effective program execution.

Required Qualifications

• Bachelor’s degree in Engineering, Science, or Technology.
• Significat engineering or program management experience.
• Demonstrated ability to function with autonomy while meeting established performance standards.
• Strong technical background with experience in program management or systems engineering within a matrixed organization.

Desired Characteristics

• Strong analytical thinking skills to interpret technical data and drive solutions.
• Proven ability to work effectively with others to build consensus and resolve technical roadblocks.
• Clear oral and written communication skills for explaining complex technical information to diverse stakeholders.
• Knowledge of gas turbine products and engineering processes.
• Master’s degree in Engineering or MBA preferred.

Additional Information