ServiceNow Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As a ServiceNow Developer, you will design and develop services and infrastructure to support Visa's Managed Dispute Resolution Services. You will play a crucial role in defining success for the central tool that supports Visa's ongoing services.

Essential Functions:

• Develop, test, and debug new and existing functionalities to meet specific requirements.

• Troubleshoot and resolve errors in the ServiceNow configuration.

• Identify requirement gaps and provide configuration options with respective pros and cons.

• Design and implement intuitive and user-friendly software, enabling customers to customize functionalities for their business needs.

• Collaborate with internal customers and business analysts for requirement clarifications and solution designing.

• Write technical design and build documentation for all technical infrastructure aspects.

• Research existing systems, analyze program and time requirements, and prepare time estimates and justifications.

• Participate in project meetings/daily scrums and communicate development status.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• Bachelors degree, OR 2+ years of relevant work experience

Preferred Qualifications

• 3+ years of work experience
• Extensive configuration and development experience across ServiceNow Platform, Portal, Mobile, and IT Service Management modules.
• Proficiency in JavaScript, AJAX, JSON, CSS, REST, SOAP, and HTML.
• Strong knowledge of APIs, web services, and standard relational database concepts.
• Experience with ServiceNow Security features, including user administration, roles, groups, and ACLs.
• Understanding of ServiceNow Best Practices.
• Advanced technical skills in UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets.
• Certifications such as CSA (Certified ServiceNow Admin), CIS (Certified Implementation Specialist), or CAD (Certified Application Developer) are a plus.
• Strong analytical skills for business process and workflow analysis.
• Effective communication skills with customers, system administrators, team members, and management, using sound judgment for enterprise impacts of technical decisions.
• Ability to work both independently and as part of a team, with geographically dispersed locations.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.