ServiceNow Project Manager - Contract Role

ServiceNow Project Manager - Contract Role 

Location: Warsaw  

Contract Type: Contract 
Duration (months): 5 

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  Lead ServiceNow delivery coordination as single point of contact for resourcing and scheduling 

  
  

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  Work with a global technology consultancy on enterprise-scale ServiceNow implementations 

  
  

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  Apply 8-10 years of project management experience in an Agile delivery environment 

  
  

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  Manage stakeholder relationships across multiple teams and geographies 

  
  

Company Overview 

Our client is a global technology consultancy specialising in enterprise digital transformation and ServiceNow implementations. They work with major organisations across multiple sectors, delivering complex projects that improve operational efficiency and service delivery. With a strong focus on Agile methodologies and continuous improvement, they've built a reputation for delivering high-quality solutions on time and within budget. Their collaborative culture values technical excellence, clear communication and professional development. 

They're seeking an experienced ServiceNow Project Manager to join their Warsaw hub on a contract basis. This role offers the opportunity to take ownership of delivery coordination across multiple ServiceNow projects, working with experienced architects and cross-functional teams. 

Position Overview 

As ServiceNow Project Manager, you'll own delivery coordination for the Warsaw hub, acting as the single point of contact for resourcing, scheduling and escalation. You'll be accountable for SLA adherence and utilisation reporting, ensuring smooth project execution across multiple workstreams. This role combines technical ServiceNow knowledge with strong project management capabilities, requiring you to balance stakeholder expectations, manage risks and maintain delivery momentum across Agile sprints. 

Responsibilities 

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  Coordinate ServiceNow project delivery, including scoping and resource allocation 

  
  

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  Manage risks and issues, escalating appropriately to maintain project momentum 

  
  

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  Execute Agile delivery practices, including sprint planning and backlog management 

  
  

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  Plan capacity across the hub, ensuring optimal resource utilisation 

  
  

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  Report on SLA adherence and team utilisation using ServiceNow PPM and PMO tools 

  
  

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  Build and maintain stakeholder relationships across internal and client teams 

  
  

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  Handle escalations and resolve conflicts to keep projects on track 

  
  

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  Coordinate onboarding for new team members joining the hub 

  
  

Requirements 

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  8-10 years of project management experience 

  
  

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  Proven experience in ServiceNow project delivery, scoping and coordination 

  
  

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  Strong understanding of risk and issue management practices 

  
  

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  Demonstrated Agile delivery execution experience 

  
  

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  Experience with capacity planning, sprint management and backlog prioritisation 

  
  

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  Working knowledge of ServiceNow PPM, PMO and reporting tools 

  
  

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  Excellent stakeholder management skills across multiple teams and organisations 

  
  

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  Proven ability to handle escalations and resolve conflicts effectively 

  
  

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  PMP certification or equivalent 

  
  

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  Agile certification (Scrum Master, SAFe or similar) 

  
  

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  ServiceNow CSA certification (preferred) 

  
  

Benefits 

While specific benefits for this contract role will be discussed during the application process, you'll work within a collaborative environment that values technical expertise and professional growth. You'll have the opportunity to work on complex ServiceNow implementations, building your skills across project coordination, stakeholder management and Agile delivery. The role offers exposure to enterprise-scale projects and the chance to work alongside experienced ServiceNow architects and technical specialists in a supportive, team-focused setting. 

How to Apply 

To apply for this role please submit your CV using the form below or email [email protected]