Specialist, Customer Care

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods seamlessly across North America, Europe, Asia, and beyond—creating smarter, more sustainable supply chains for a global economy. The company is globally headquartered in Charlotte, N.C. regionally headquartered in Amsterdam, NL. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers in the North America market. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Work shift: Monday Friday
Working Hours: 6:00 - 14:00

Hybrid: after onboarding period 3 days in the office and 2 days Home Office

What your day-to-day will look like:

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

At a minimum, you’ll need:

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications
• English knowledge at B2 level at least (no Polish language needed)

It’d be great if you also have:

• High school diploma or equivalent
• 3 years of customer service experience
• any transportation industry experience
• Familiarity with CRM technology, e.g., Salesforce.com
• Ability to identify and help implement continuous improvement solutions
• Ability to understand instructions and pre-established guidelines to perform required tasks

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Private Medical care

Sport Package - Multisport Plus

Group Life Insurance

Onsite English Classes

Free access to internal e-learning platform to grow in your profession and gain new skills

Diverse and Inclusive environment

Community Service Day

Internal Career Growth Programs

Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process. Review RXO's European privacy statement here.