Sr Manager, Employee Services (m, w, x)

Position Title: Sr Manager, Employee Services (m, w, x) 

Position Type: Regular - Full-Time ​

Requisition ID: 42413 

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences —together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

As a Sr Manager, Employee Services is responsible for providing guidance to Tier 1 and Tier 2 roles within the HR Shared Services team (Employee Experience Center). This role provides leadership and management of resources to ensure the effective, efficient, high quality and consistent response to HR-related inquiries and transaction requests from HR customers.
This position is based in our Shared Services Centre in Bielany Wrocławskie - Poland, with a hybrid model (3 days in-office). You will report to the Director, HR Shared Services, managing a team that supports our delivery of Employee Lifecycle experiences.

What you’ll be doing.

• Lead and provide strategic and operational oversight to the team responsible for handling employee inquiries and processing transaction requests within the HR Systems.


• As part of a team across the world you will be supporting our employees in 8 languages, 24 hours per day, with world class tools including over 20 toll-free numbers and live chat functionality.


• Continuously sense opportunities to improve HR service delivery through more effective and efficient inquiry, case and transaction processing management


• Forecast and oversee HR Shared Services operational performance, metrics and analytics, working with HR leadership when necessary


• Creating a collaborative atmosphere, providing guidance, training and motivation as necessary to develop staff


• Monitor team performance against expectations; tracking individual and team performance metrics


• Providing technical coaching to specialists within each team, especially as it relates to educating HR Customers on self-service capabilities and assessing the degree of case complexity


• Monitor trends in inquiries, transaction requests, and / or issues and share key insights with Director of HR Shared Services

What you’ll need to be successful.

• Experience: 8–10 years of progressive experience managing operational HR teams.


• In-depth knowledge of labor laws and regulations.


• Education: Post-secondary degree in Human Resources or a related field.


• HR Expertise: Ability to apply HR knowledge across policies, programs, and functions.


• Strong leadership, influencing, and coaching skills.


• Consulting & Influence: Strong internal consulting skills, with the ability to influence change.


• Strong business-specific knowledge coupled with project management and analytical skills.


• Strong communication skills and ability to lead and support specialists.


• Proven ability to monitor progress against operational targets, adjusting team behavior as required.


• Strong internal network, providing direct reports with access to operational best practices.


• Technical Skills: Working knowledge of HR systems (especially SuccessFactors, UKG, and ServiceNow).


• Collaboration: Proven Ability to work effectively and collaboratively with a geographically dispersed team.


• Language: Fluent in both written and spoken English and Polish.

Benefits of the role.

• A challenging but very rewarding role within an effective and international team (flat hierarchies)


• Competitive salary and attractive benefits


• Hybrid mode of work


• Private medical care


• Multisport card co-financed by employer


• Retirement pension plan


• Lunch allowance


• Opportunity to join additional insurance


• Support of the supervisor and team in professional adaptation


• Great opportunities for professional growth and development


• Friendly atmosphere


• Technical equipment (laptop, cell phone) and company car.

About the team.

You will join the Employee Experience Center which is our HR Shared Services team. We value open communication, mutual respect, diversity, and the sharing of ideas. Together, we celebrate successes and foster a supportive environment, ensuring every team member can grow and contribute.

About McCain

Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know  and we will work with you to find appropriate solutions. 

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here. 

Job Family: Human Resources      
Division: Global Human Resources 
Department: ​Employee Services ​
Location(s): PL - Poland : Lower Silesia : Bielany Wroclawskie
PL - Poland : Lower Silesia : Wroclaw 

Company: McCain Poland Sp. z o.o.