Supervisor of Global Support Center

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we\u0027re all about at John Deere. And it\u0027s why we\u0027re investing in our people and our technology like never before! Here the world\u0027s brightest minds are tackling the world\u0027s biggest challenges. If you believe one person can make the world a better place, we\u0027ll put you to work. RIGHT NOW.\n\nDue to the development of John Deere Business Service Center, we are currently seeking candidates for the position of:\n\nSupervisor of Global Support Center \nPozna\u0144, Poland\n\nYour responsibilities:\n\nAs the Supervisor of the Global Support Center you will lead a team of up to 13 Customer Support individuals. Your team plays a key role in delivering an exceptional customer experience by providing professional support and responding to product-related inquiries for customers across Europe, Asia, and Africa.\n\n \nIn addition, you will be responsible for the following:\n\n * Track, coordinate, and optimize key customer service metrics and the distribution of incoming inquiries\n * Prepare and analyze team performance reports\n * Conduct regular 1:1 coaching sessions to strengthen customer service team\n * Create presentations summarizing results, team activities, and emerging trends\n * Discuss developmental needs for both team and individual level\n * Collaborate closely with John Deere global key stakeholders\n * Interviewing and onboarding new employees\n\n\n\nOur requirements:\n\n * Bachelor\u2019s degree or 3+ years of relevant work experience\n * Proficiency in English, both spoken and written\n * Solid expertise in Microsoft Office\n * Strong presentation and communication skills\n * Highly organized, self\u2011motivated, and results\u2011oriented\n\n\n\nNice to have:\n\n * Background in onboarding, offboarding and mentoring employees\n * Experience in working and collaborating remotely/in hybrid form\n * Proficiency in German, Russian, or French \n * Familiarity with international cooperation\n\n\n\nWhat we offer:\n\n * Employment contract. \n * Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Pozna\u0144.\n * Opportunities for professional development within the company, with strong support for internal career growth.\n * Employee referral program.\n * Additional vacation days based on length of employment.\n * Holiday allowance when taking at least 2 weeks off.\n * Daily use of a foreign language in a friendly international working environment.\n * Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.\n * Free access to our e-learning platform, featuring over 1,000 courses.\n\n\n\nPlease attach an English version of your CV.\n\n \nJohn Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.\n