Team Lead Account Management

We are looking for a Team Lead Account Management to take ownership of a segment within the commercial team and drive account growth, team leadership, and operational excellence. This is a key role within a growing iGaming company that has already launched 60+ slot games and continues to expand its global presence.

This position is open in a hybrid format (office in Warsaw, Poland) or full remote (for other locations).

Responsibilities:

• Team Leadership: Lead and support a segment of the Account Management team, acting as the first point of contact for escalations and team guidance


• Team Development: Onboard, mentor, and coach team members; monitor performance and provide regular feedback


• Strategic Alignment: Align with the Head of Account Management on KPIs, goals, and team priorities; communicate blockers and team needs


• Client Relationship Management: Oversee key accounts directly and assist team members with client strategies, escalations, and retention initiatives


• Revenue Growth: Support upsell and cross-sell initiatives; contribute to revenue and margin targets


• Operational Accuracy: Ensure proper invoicing procedures; follow up on overdue payments; enforce internal systems and process adherence


• Performance Reporting: Monitor KPIs and performance metrics; suggest improvements based on data-driven insights

Requirements:

• Languages proficiency: Fluent in Ukrainian, with at least an Upper-Intermediate level of English


• 3+ years of experience in Account Management within the iGaming industry (preferably with a game provider)


• Minimum 1 year of leadership experience managing teams and collaborating cross-functionally


• Strong background in managing client portfolios and increasing account revenue


• Excellent communication, leadership, and negotiation skills


• Strategic thinker with a hands-on, problem-solving approach


• Solid understanding of core account metrics such as GGR and TB


• Confident using CRM systems (e.g., Jira), account management tools, and Excel/Google Sheets


• Comfortable working with financial reports and commercial data
  


• Bachelor’s degree in Business or a related discipline preferred

What’s in it for you:

• Flexible remote work or hybrid format (Warsaw-based employees)


• Competitive salary in the IT sector with full tax compliance


• 28 paid vacation days per year (split into 18 + 10), plus paid national holidays


• 10 paid sick leave days


• Medical insurance


• Compensation for external courses and professional training


• Corporate English courses (business or general; morning/evening options)


• Referral bonuses for helping expand the team


• A people-oriented culture that supports work-life balance


• Transparent, open communication within the team


• Corporate events, team building, and engagement activities