Team Leader - Master Data & Settlements (12month maternity cover)

Member Relations Team Leader – Administration Team (12‑month maternity cover), Gdańsk 

How you will make an impact 

As Member Relations Team Leader – Administration, you are responsible for ensuring stable, compliant and high quality delivery of member administration services across markets. You lead a team of Professionals and Senior Professionals, enabling accurate and timely member settlements, excellent farmer experience, strong data integrity and audit ready processes. You act as a key link between operations and stakeholders, translating strategic priorities into clear operational plans and outcomes. 

What will make you successful  

You are a people focused leader with a strong operational and analytical mindset. You thrive in a dynamic environment, take ownership of outcomes and continuously challenge ways of working to improve quality and efficiency. You are comfortable balancing day-to-day operations with longer-term improvement and stakeholder alignment. 

Your background likely includes 

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  Several years of relevant professional experience within administration, finance, accounting, or shared service environments. 

  
  

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  Proven experience in leading or coordinating people, tasks, or operational processes. 

  
  

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  Strong understanding of member administrative and settlement processes and related controls. 

  
  

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  Experience with process optimisation, standardisation or system implementation. 

  
  

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  Strong communication skills and ability to collaborate with stakeholders at different levels. 

  
  

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  Confidence working with data, reports and digital tools (e.g. Office 365, CRM systems, Power BI). 

  
  

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  Fluency in English; additional languages are an advantage (DE, DK, SE, NL, FR). 

  
  

Additional experience & skills 

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  Handson experience participating in or leading IT projects, system implementations or process transitions. 

  
  

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  Understanding of system configuration, data structures and endtoend data flows in administrative or financial processes. 

  
  

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  Experience with data migration, data quality validation and reconciliation activities is an advantage. 

  
  

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  Ability to work effectively with IT teams, vendors and business stakeholders across different locations. 

  
  

Key responsibilities 

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  Lead and motivate the Administration team, setting clear objectives, priorities and performance expectations aligned with departmental and company goals. 

  
  

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  Ensure endtoend operational excellence across member settlements, master data and related administration processes, securing accuracy, timeliness and compliance. 

  
  

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  Act as escalation point for complex operational issues and support the team in resolving 2nd/3rd level cases where needed. 

  
  

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  Drive continuous improvement, standardisation and automation of processes, reducing manual work and increasing quality and scalability. 

  
  

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  Ensure strong data quality, internal controls and audit readiness across processes; proactively identify risks and implement preventive actions. 

  
  

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  Collaborate closely with key stakeholders (Logistics, Agriculture, Finance, IT and markets) to secure smooth endtoend processes and successful implementation of changes and projects. 

  
  

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  Oversee and support reporting, performance tracking and trend analysis, turning data into actionable insights. 

  
  

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  Lead and support implementation of new IT systems and tools within Member Administration, from design through go live and stabilization. 

  
  

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  Act as a business owner or key SME for system changes, configurations and enhancements related to settlements, master data and administration processes. 

  
  

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  Drive continuous improvement of system usage, data quality and automation, reducing manual work and operational risk. 

  
  

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  Develop team capabilities through coaching, feedback and knowledge sharing; ensure documentation, procedures and knowledge assets are up to date and consistently applied. 

  
  

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  Support and contribute to relevant IT initiatives, process transitions and system implementations within Member Administration. 

  
  

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly). 

What do we offer? 

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services. 

What do we offer? 

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  International operating environment   

  
  

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  Medical care & life insurance   

  
  

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  Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.  

  
  

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  Scandinavian working style & no dress code  

  
  

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  Trainings with experts & professional induction & development programs 

  
  

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  Financial support of your education   

  
  

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  Relocation package  

  
  

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  Referral program for employees  

  
  

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  Employee Assistance Program (legal, psychological, health, financial consulting, etc. )  

  
  

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  Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)  

  
  

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  Flexible working time and home office work possibility depending on business needs 

  
  

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  Additional holiday depending on length of employment (up to 4 days)  

  
  

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  Fully paid 30 min. break   

  
  

… while in the office you can also use some of below:   

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  Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)  

  
  

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  Spacious canteen, delicious coffee and tea available on every floor in special designed spots  

  
  

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  Chill-out rooms with X-box, pool table, board games, football table and swing  

  
  

Read more about Arla Global Shared Services 

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view. 

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally. 

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world. 

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day. 

Shape the Future of Dairy  

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.  

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.