Technical Account Manager

Posting Type

Hybrid

Job Overview

As the Technical Account Manager you will provide pooled, proactive technical guidance to a broad portfolio of customers using the Relativity platform. This role is ideal for a technically strong, customer-focused professional who enjoys operating at scale, helping many customers succeed through structured oversight, technical triage, and programmatic success motions.

You will work in a 1: many model, partnering closely with Customer Success Managers (CSMs), Support, Product, Engineering, and Sales to ensure customers receive consistent, high-quality technical engagement without dedicated TAM assignment.

You will bring clarity to complex technical situations, identify systemic risks, and guide customers toward successful outcomes, particularly around platform health, support experience, and large or complex matters.

This role emphasizes technical program oversight, escalation intake, and best-practice guidance, rather than ownership of a small set of named accounts.

Job Description and Requirements

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

202 000 and 302 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. 

Required Skills:

Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)