Technical Account Manager - DE/EN (DACH)

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by over 400 of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager (TAM) at Simply.TV, you’ll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem-solving, and customer empathy. You’ll work closely with Product, Engineering, and Sales teams to ensure our clients’ success — from onboarding and implementation to proactive support and long-term relationship management.

Responsibilities

You are successful when:

• You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goals.
• You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV’s metadata solutions.
• You collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions.
• You monitor account health, identify potential risks, and act as the customer advocate during escalations.
• You lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growth.
• You document technical activities, track open items, and maintain clear and actionable account plans.
• You stay current on product updates, new features, and industry trends to anticipate and address client needs.

Qualifications

You'll thrive in this role if you:

• Have university degree in a relevant area, e.g. Business or Data
• Have 0-3 years experience as a Technical Account Manager in B2B tech or metadata
• Have exceptional written & spoken English skills (additional European languages are a plus)
• Have a passion for technology, innovation, and customer success.
• Possess strong analytical and problem-solving skills with a proactive, hands-on mindset.
• Are an excellent communicator who can translate complex technical concepts into clear and simple language.
• Enjoy working collaboratively across technical and commercial teams.
• Are comfortable learning in a fast-paced, dynamic environment where adaptability is key.
• Are full-time available and eager to build lasting client relationships.
• Want to grow a career in Simply.TV

Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

Practicalities

•   Language(s): German and English (fluent)
•   Reports to: Head of Ingest
•   Employment Type: Freelancer
•   Location: Madrid, Spain (preferred) OR Austria, Germany, Poland

Collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).