Technical Customer Success Management Senior Analyst (Azure)

ABOUT THE ROLE

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. 

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

We are seeking a highly motivated and experienced Technical Customer Success Senior Analyst to join our team. The ideal candidate will be responsible for driving customer cloud adoption within the most important startups in the market. You will serve as the central point of contact for a strategic set of startups, helping to drive Azure adoption. This role requires a deep understanding of the Azure platform and the ability to build strong relationships catered to the unique needs of startups. 

Key Responsibilities:

• Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers. 

• Build Customer Knowledge: Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. 

• Virtual Leader: Orchestrate activities across Microsoft and Partner resources to maximize impact for the customer and establish Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies. 

• Technology Strategist: Leverage best practices to guide customer strategy and future growth efforts accordingly. Recognize systemic issues to resolve. 

• Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Strong ability to present clearly and effectively to executive audiences. 

• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments. 

• Consumption: Conduct analyses of what startups are using versus needs. Drive greater customer consumption with startups based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption. 

• Value Creator: Identify and articulate business value of role and solutions for the startup through demonstrations, storytelling, etc. to provide evidence of business value. 

• Operationally Excellent: Follow processes, systems, and documentation as expected; identify issues or barriers to efficiency. Recommend improvements and partner to implement solutions. 

• Portfolio Management: Manage a dedicated portfolio of startups while preventing churn. Define specific technology outcomes that align to startup strategy. 

• Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets. 

• Business Relationship Owner: Build a coalition of support (IT and business) with customers. 

• Partner with startup customers in a technical, customer-facing role, with a strong focus on modern technologies and AI.

HERE'S WHAT YOU'LL NEED

Professional: 

• Fluency in English, allowing for confident and effortless communication (at least C1 level).

• 2 plus years sales or customer success experience with technical pre and post sales and technical consulting architecture experience. 

• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations. 

• Achievement and success-driven personality.

• Solid time management skills and ability to work independently.

• Passion for cloud technologies and changing the world. 

• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration. 

• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. 

• Microsoft Advocate: Be an Azure Platform evangelist with customers, partners, startups, and external communities. 

• Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. 

• Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. 

• Startup Knowledge: Maintain knowledge of startup ecosystem including fundraising trends, emerging technology areas, and startup cloud needs 

• Cooperative Spirit: Meet and exceed targets for Azure workload growth; accurately forecast new usage and/or churn risks that impact portfolio pipeline. 

• Leading at the Edge: Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage startups 

​Education and certification: 

• Preferred: Bachelor’s degree in Business, Computer Science, Information Technology, Engineering, or experience in related field. 

• Advanced knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. 

• Azure Solution Architect Expert (AZ-305) certified or able to obtain this certification within 3 months of onboarding to the program (in which case, minimum requirement is Azure Administrator Associate (AZ-104) certification).

Preferred Technical Experience: 

• Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS). 

• Deep domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies). 

• Demonstrated knowledge of identity, authentication, security, privacy, and compliance for cloud and hybrid solutions. 

• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design, and implementation. 

• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus. 

WHAT'S IN FOR YOU?

• Work with top technology clients and gain hands-on experience with cutting-edge solutions.

• Explore your knowledge of new technologies and innovative solutions.

• Earn valuable certifications to boost your expertise and career prospects.

• Join the team of international experts, collaborating with professionals who share your passion for technology.

• The possibility to use advanced AI tools in your daily work.

WHAT'S MORE?

• Flexible hybrid work model – our offices are located in Warsaw, Wroclaw and Krakow.

• Full-time employment contract with standard working hours (9 AM – 5 PM, Monday to Friday).

• Performance-based sales bonus.

• Private medical care in Luxmed/Medicover.

• Group life insurance.

• We use the Worksmile platform, which gives us access to a multisport card, a lunch card, cinema and theatre tickets, as well as vouchers from more than 600 different vendors.

• Referral Program with bonuses.

• Employee Assistance Program.

• Employee Share Purchase Plan.

• Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.

• Inclusive workplace: we welcome applicants from all backgrounds, including refugees and asylum seekers.

• Career growth: develop your skills through continuous feedback and diverse training opportunities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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