Technical Service Coordinator (f/m/d)

We want to transform urban traffic with e-bikes and make our cities more livable for everyone. Our subscription service has a clear mission: to provide smarter, more affordable, and environmentally friendly urban transportation. We're already operating in over 85 cities across Austria, Germany, Italy, Netherlands and Poland. We're part of a movement for cleaner cities. Whether you want to zip through the city more efficiently or optimize your business - our e-bikes and e-cargo bikes put you in the fast lane toward sustainable mobility.

Join us on the journey to the future - move sustainably, efficiently & swiftly!You'll plan and dispatch mechanics for e-bike servicing across client locations, balancing SLA performance, route efficiency, and fleet uptime. As the connector between Customer Success, Regional Management, Lead Mechanics and Operations, you'll ensure smooth service delivery.

Key Responsibilities:

• Daily Planning
  • Process service requests and schedule mechanics based on priority
  • Optimize routes and reallocate resources as needed
  • Maintain visibility of plans to teams
• Service Readiness
  • Ensure clear communication between CS and Operations
  • Verify tool/part availability with Lead Mechanics
  • Follow up on supply issues and confirm mechanic preparedness
• Continuous Improvement
  • Support operational initiatives and track KPIs
  • Provide feedback to improve workflows and processes

• 2+ years in field service coordination, dispatch planning, or a related operations role
• Experience in mobility, logistics, micromobility, or courier-focused environments is a strong plus
• Ability to plan and adapt under pressure in multi-city or multi-country setups
• Strong communication and coordination skills, especially with technical and customer-facing teams
• Comfortable working with tools like Google Sheets, Slack, field ops platforms, etc.
• Fluent in English (written and spoken); additionally German would be a plus.

• Exciting Industry: You'll work in the dynamic world of mobility - a constantly evolving field.
• Real Impact: Your work makes life easier and better for many bike couriers.
• Immediate Responsibility: Start making an impact right away and implement your own ideas. No boredom here!
• Future Shaper: As part of our growing startup, you'll help shape tomorrow's mobility.
• International Team: Work with motivated colleagues from around the world. We value teamwork.
• Strong Network: You're never alone - our experienced mechanics are always there to support you.
• Fair Conditions: We offer an attractive salary, modern equipment, and 28 vacation days per year.

At CYCLE, we believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.If you have any questions, please don't hesitate to contact Ricardo at [email protected]