Technical Support Agent

Growe welcomes those who are excited to:

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  Work closely with business units and technical teams to clarify requests and track task progress;

  
  


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  Monitor Grafana boards to assess system performance and detect potential issues;

  
  


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  Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

  
  


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  Record incidents in JSM/Jira in compliance with established workflows;

  
  


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  Handle support tickets, ensuring they are updated regularly and resolved promptly;

  
  


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  Escalate incidents when required, adhering to internal protocols;

  
  


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  Draft and deliver notifications about scheduled or unscheduled technical activities.

  
  

We need your professional experience:

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  Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;

  
  


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  Proficiency in Atlassian Jira (ticket management);

  
  


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  Experience with CRM or similar systems;

  
  


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  Familiarity with Rancher;

  
  


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  Understanding of the Pingdom service;

  
  


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  Experience as a QA will be a plus;

  
  


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  Process understanding of logging, managing, resolving incidents (incident management), and escalation procedures;

  
  


• At least an Upper-intermediate level of English (written and spoken).

We appreciate if you have those personal features:

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  Excellent communication skills;

  
  


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  Teamwork skills with the ability to work independently within their area of responsibility;

  
  


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  Analytical thinking and a proactive approach to problem-solving.

  
  

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.