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Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Work closely with business units and technical teams to clarify requests and track task progress;
Monitor Grafana boards to assess system performance and detect potential issues;
Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
Record incidents in JSM/Jira in compliance with established workflows;
Handle support tickets, ensuring they are updated regularly and resolved promptly;
Escalate incidents when required, adhering to internal protocols;
Draft and deliver notifications about scheduled or unscheduled technical activities.
Experience you’ll need to bring:
1 + years of experience in customer support/technical support;
English proficiency from Upper-Intermediate level;
Experience as a QA will be beneficial;
Experience with OpenSearch/Elastic Search and Grafana - will be a plus;
Proficiency in Atlassian Jira (ticket management).
It's a perfect match if you have those personal features:
Excellent verbal and written communication skills;
Teamwork skills with the ability to work independently within the area of responsibility;
Analytical thinking and a proactive approach to problem-solving.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
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