Technical Support Engineer - EMEA

The goal of the Technical Services team is to drive positive customer experience, and customer success with Markforged products.  We accomplish this through timely and accurate responses to questions, providing training and coaching, listening to the customers’ needs and enabling them to make the best use of their investment in our technology.  We are looking for people with the right mix of technical knowledge, empathy and compassion, communication skills, and the ability to get the job done, and done well.

We operate a Partner Led Support Model, providing tier two support to our reseller network with occasional direct contact with the customer.

What will you own:

• Represent Markforged by providing excellent Technical Support to our resellers and customers, driving towards an excellent customer experience


• Develop knowledge and competence of a diverse range of technologies


• Investigate, troubleshoot, follow up and resolve customer issues and questions


• Be an active member of a team that provides first class support via email, web and phone 


• Collaborate with other Markforged teams to ensure continuous improvement all round; we work, and succeed as One Team


• Create new, and improve existing technical documentation


• Any other duties as reasonably required

What you have:

• Proven experience as a Technical Support Engineer (or similar background) with demonstrable success of working on complex systems


• Working knowledge of electro mechanical control systems, and sensors is an advantage. Experience with compressed gas cylinders, gas equipment, or similar high-pressure systems is beneficial


• The ability to solve complex and diverse problems where analysis requires in-depth evaluation of factors (including log files and telemetry) with imaginative and innovative troubleshooting and experimentation


• Excellent troubleshooting skills and the ability to apply logical thinking to solve a problem


• Competence in Salesforce, or other CRM an advantage


• Experience of working with international teams is advantageous


• The ability to own a function independently, transparently, and consistently


• Self-motivation, with a passion to learn


• Excellent English language, verbal and written, communication skills are essential and German and / or French in addition would be advantageous


• Ability to travel as needed to go on site for a support intervention or Partner visit, Team Meetings and training in Europe or our US headquarters (up to 30% could be required)

• Two additional days off (1 for your birthday + 1 extra day)


• Private medical care 


• Health insurance


• MyBenefit


• Hybrid working model (3 days per week in our Krakow office)