Technical Support Specialist

Team: Merchant Experience
Location: Warsaw / Cracow - hybrid model
Salary: 12 500 - 15 200 PLNnet on a B2B contract / 10 800 - 13 000 PLN gross on UoP

About Volt

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative.

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Kraków and Warsaw – and an all-star team already in place – we’re sure you’ll fit right in.

About the role

As a Technical Support Specialist, you will cooperate closely with our Merchant Support Team and focus on providing customer-oriented support. You will be handling any kind of issue that our merchants encounter, from small seemingly insignificant to major complex problems in order for applications' components to run smoothly and for clients to get maximum benefits from them.

What the role involves

• Providing technical support to Volt’s clients and partners.
• Working with Support and Engineering Teams to effectively take issues to resolution.
• Researching, troubleshooting, and diagnosing issues, and escalating as necessary to specialised teams.
• Gathering users' feedback on Volt's products, and transforming it into valuable insights for the Product team

About you

• At least 2 years of experience in a similar role,
• Previous experience in Banking or Fintech industry,
• Strong written and verbal communication skills in both Polish and English,
• Skills connected to databases and API knowledge,
• Familiarity with JIRA,
• Basic programming skills,
• Degree in IT related field,
• Excellent organisational skills and attention to details,
• Team-working and a getting-things-done attitude.

What you can expect from us

• We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals.
• During the week we mostly work remotely but for those who prefer to be in the office, we arranged coworking spaces in Warsaw (Business Link Astoria) and Cracow (Loftmill).
• Every Thursday our team members meet and enjoy working together at the Puro Hotels in Cracow, Warsaw, and Gdansk. There is always an opportunity to eat lunch together and grab some drinks after hours.
• Want to brush up on your English speaking skills? We offer subsidised language classes to all team members in Poland!
• We care about Voltologists’ health, so you will be provided with a Multisport card and medical insurance by Luxmed.
• We offer paid holidays (pssst...we will give you one day off extra for your birthday).
• In addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!
• If you want to work in a company with a great, start-up atmosphere, you don’t have to look further :)

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference, and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact your Talent Acquisition Partner.