Trading Customer Support Consultant

Our mission at Volue is to provide innovative services that are critical to society, unlocking a cleaner, better, and more sustainable future. As a leading technology provider, Volue is proud to be an enabler of the green transition - helping energy companies simplify and optimize their everyday operations.

Volue PowerBot specializes in automation solutions for energy trading. As a certified Independent Software Vendor (ISV) at energy exchanges such as EPEX and Nord Pool, the company provides leading edge technologies for automating short-term trading on power exchanges and supports energy trading companies with efficient solutions for trade execution.

We are expanding our team in Gdańsk and are looking for a Trading Customer Support Consultant who will play a crucial role in enabling energy companies to set up and optimize their trading operations. If you're passionate about applying cutting-edge technology to advance the green transition, and want to directly contribute to creating a more sustainable energy future while supporting clients with practical solutions we invite you to submit your application. This job offer is available as permanent position and for immediate start. 

What you will be doing to make a difference:

• Develop deep expertise in our trading software and solutions.


• Proactively engage with customers, understanding their trading workflows, technical requirements, and business needs.


• Provide functional and technical support and assistance to customers in terms of configuring, utilizing and optimizing our products to set up and improve trading performance, automation, and reliability.


• Apply your technical problem-solving skills by engaging in analysis, troubleshooting, and follow-up on technical issues to ensure smooth operations.


• Offer specialized training sessions and consulting services to traders, developers, and portfolio managers to help them maximize our solutions.


• Work closely with the Product Team to relay customer feedback, influencing product development and enhancements.


• Document best practices and contribute to an internal knowledge base for process improvements and scalability.


• Continuously improve internal processes within the PowerBot Consulting team.

What you need to succeed:

• Education & Experience: Bachelor’s or Master’s degree in Engineering, Business, Economics, Finance, or a related field. Working knowledge of energy and/or trading domains or a strong interest to pursue a career in this field.


• Technical Skills: Basic understanding of IT systems. Ability to create basic automation or data analysis scripts in Python is a plus. Experience with log-based troubleshooting in platforms like Grafana is highly valued.


• Language Proficiency & Communication: Fluency in English. Proficiency in additional languages such as German is a plus. Good communication and presentation skills, and willingness to develop this further.


• Collaboration: Strong teamwork and collaboration skills. Commitment to work closely with customers in a supportive and consultative capacity.

As a person, you are engaged, solution-oriented, curious about new technology and have strong analytical reasoning and problem-solving skills. You thrive on customer interaction and are passionate about creating exceptional customer experiences. You are a team player who enjoys collaborating with colleagues and customers to create value and drive success. Your proactive approach and enthusiasm for innovation make you a perfect fit for our dynamic team. 

Reasons to join Volue team and what we offer:

• Exciting, responsible and meaningful tasks, tackling real-world challenges


• Immediate opportunity with rapid onboarding to quickly make your impact


• Competitive salaries based on your professional experience


• Flexible working hours and hybrid work


• Large degree of influence in shaping & developing the role


• Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment

This position is also explicitly open to everybody at the beginning of their career path. We understand that starting your career can be challenging, which is why we provide comprehensive support through close mentorship and collaboration with experienced colleagues in your everyday working life.

This role is based in our Volue office in Gdańsk, Poland. You will be an integral part of our PowerBot Consulting and Support Team that is primarily based in Vienna, Austria. You will report directly to the Volue Lead Support Engineer (located in Aachen, Germany). In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together! 

Company Culture

In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.

We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work. 

Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.