Transformation Program Coordinator

Join Vonage and help us innovate cloud communications for businesses worldwide!

Transformation Program Coordinator | API Business Unit

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions enable organizations to build custom omnichannel communications structures that reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. From rideshare services connecting with customers in real time, to hospitals enabling remote monitoring, to AI virtual agents supporting customers around the clock, Vonage powers mission-critical interactions at global scale.

Why this role matters

This role is critical to the successful execution of a multi-year transformation program reshaping how the API Business Unit operates and delivers over 100 strategic initiatives. You will ensure operational discipline, transparency, and execution excellence across a complex, global stakeholder environment.

Your key responsibilities

• Coordinate 15 - 20 weekly meetings across US, UK, and EU stakeholders, managing agendas, notes and follow-up within 24h with clear action items and owners


• Track 100+ strategic initiatives and drive completion of action items across senior leaders and cross-functional teams


• Maintain and audit the transformation dashboard, ensuring milestone, ownership, and financial data accuracy


• Produce weekly executive status reports and monthly SteerCo summaries


• Monitor initiative health and proactively flag risks or delays


• Maintain key transformation documentation including decision logs, RACI frameworks, and process documentation


• Coordinate cross-functional dependencies across Product, Engineering, Finance, and Sales


• Identify workflow inefficiencies and propose process improvements or automation opportunities
  
  

What you'll bring

Required

• 2 - 4 years of experience in operations, project coordination, program support, executive support, or analyst roles


• Strong organizational skills with the ability to manage multiple priorities across global stakeholders


• Clear and structured written communication skills


• Experience preparing executive-ready materials and summaries


• Proficiency in collaboration and tracking tools such as Slack, Jira, and Google Suite


• High attention to detail with a proactive and solution-oriented mindset


• Comfort interacting with senior leaders and external consultants
  
  

Experience we consider a plus

• Prior exposure to consulting, transformation, or PMO environments


• Experience managing project dashboards or tracking tools (Jira, Asana, etc.)


• Background in technology, telecom, or SaaS environments


• Experience supporting cross-regional or global programs
  
  

How you’ll benefit

• Fast-track learning: Get a front-row seat to executive decision-making and McKinsey consulting methodology 


• Global impact: Your work directly influences strategic initiatives across multiple continents 


• Incredible network: Build relationships with executives, consultants, and transformation leaders 


• Work-life balance: Fully remote with flexible hours (though workshop weeks get intense!)


• Annual bonus based on performance


• Private medical insurance & life insurance


• Kafeteria (multisport and more)


• Retirement savings plan


• Discretionary time off and company-recognized holidays


• Ericsson support line


• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-MW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.