User Support Specialist

We are looking for an external consultant, User Support Specialist (24/7), to join our team and provide technical support services across end-user environments. The role focuses on incident resolution, service request fulfilment, and user support activities within structured IT service management environments, ensuring high-quality support across hardware, software, and digital workplace services.

Key Responsibilities

• Provide high-quality technical support to internal and external users
• Handle service requests and incidents via portal, phone, email, or in person
• Troubleshoot and analyse technical issues and propose solutions or workarounds
• Escalate complex issues to specialised support teams when required
• Support user guidance and provide technical advice
• Contribute to knowledge base development and documentation
• Support continuous improvement of support services
• Prepare and manage digital workplace environments (installation, configuration, replacement of equipment)
• Participate in workplace improvement initiatives and rollout activities
• Ensure high levels of customer satisfaction and service delivery

• Minimum 4 years of IT experience
• Minimum 3 years of experience in similar support roles
• Strong knowledge of end-user IT infrastructure (workstations, printers, peripherals)
• Strong knowledge of Windows operating systems
• Knowledge of identity management and access support
• Knowledge of networking fundamentals
• Experience with Microsoft 365 services
• Understanding of ITIL processes (incident and request management)
• Experience with ITSM tools (e.g. ServiceNow or similar)
• Strong troubleshooting and problem-solving skills
• Strong communication skills (written and verbal)
• Ability to work under pressure in a fast-paced environment
• High level of responsibility and attention to detail
• Fluency in English (minimum C1 level)
• Minimum education level equivalent to Level 4 qualification
• Previous experience working in 24/7 environments
• Valid Security Clearance is mandatory

You will be a great candidate for us if you

• Have a strong customer-oriented mindset
• Are proactive and solution-driven
• Can handle multiple requests and incidents efficiently
• Work well both independently and within a team
• Maintain a structured and detail-oriented approach
• Adapt easily to fast-changing environments

Why join inventYOU

• Work in structured IT support environments
• Gain experience in enterprise-level IT service management
• Collaborate with experienced support and infrastructure teams
• Be part of high-demand, service-driven environments
• Develop your technical and support expertise