VIP Account Manager

Growe welcomes those who are excited to:

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  Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;

  
  


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  Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;

  
  


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  Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;

  
  


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  Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;

  
  


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  Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;

  
  


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  Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;

  
  


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  Ensure all interactions with VIP customers comply with gaming regulations and company policies;

  
  


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  Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

  
  

We need your professional experience:

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  Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

  
  


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  Understanding of iGaming Industry KPI metrics and terminology;

  
  


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  Analytical mindset with the ability to interpret data and trends;

  
  


• Mandatory native English speaker;


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  Proficiency in using customer relationship management (CRM) software, communication software and other related tools;

  
  


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  Regulatory compliance knowledge would be a plus as we work with sensitive information;

  
  


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  Ability to work flexible hours to accommodate VIP customers.

  
  

We appreciate if you have those personal features:

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  Excellent negotiation skills;

  
  


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  Excellent communication and interpersonal skills;

  
  


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  Customer-centric mindset.

  
  

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.