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Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Build and maintain strong, personalized relationships with VIP clients to ensure high levels of satisfaction and loyalty;
Act as the primary point of contact for assigned VIPs, addressing their inquiries, needs, and concerns promptly;
Provide tailored gaming experiences, including customized promotions, bonuses, and exclusive offers based on individual VIP preferences;
Coordinate with internal teams to deliver premium services, including priority withdrawals, bespoke event invitations, and luxury rewards;
Develop and implement strategies to retain VIP clients, minimizing churn through proactive engagement and loyalty initiatives;
Monitor VIP account activity to identify opportunities for increased engagement or to address potential dissatisfaction;
Track key performance indicators (KPIs) such as VIP betting activity, lifetime value, and retention rates;
Provide regular reports to management on VIP account performance, including revenue contributions and engagement metrics.
Experience you’ll need to bring:
2-3 years of experience in a client-facing role within the gaming, casino, bookmaker, or luxury hospitality industry, with at least 1 year focused on managing high-net-worth or VIP clients;
Proven track record in building and maintaining long-term relationships with high-value clients, demonstrating success in client retention and satisfaction;
Experience in account management or customer relationship management (CRM), preferably in a gambling or betting environment, with a focus on personalized service delivery;
Demonstrated ability to meet revenue and performance targets, including increasing client engagement, lifetime value, or revenue contribution from VIP accounts.
It's a perfect match if you have those personal features:
Excellent negotiation skills;
Excellent communication and interpersonal skills;
Customer-centric mindset.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
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