VIP Customer Support Representative

Growe welcomes those who are excited to:

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  Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;

  
  


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  Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;

  
  


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  Help users with account-related tasks like registration and updating account information;

  
  


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  Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;

  
  


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  Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;

  
  


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  Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

  
  


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  Assist with issues related to deposits, withdrawals, and other payments;

  
  


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  Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

  
  


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  Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

  
  

We need your professional experience:

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  1 + years of experience in customer support/call center (preferably in the field of iGaming and/or VIP customer support);

  
  


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  English proficiency at an Intermediate level or higher;

  
  


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  Proficient knowledge of customer service, and standard practices and procedures;

  
  


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  Knowledge of sales principles and methods;

  
  


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  Able to maintain customer confidentiality.

  
  

We appreciate if you have those personal features:

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  Excellent verbal and written communication skills;

  
  


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  Attention to detail;

  
  


• Problem-solving skills.

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.