VIP Marketing & QC Manager (Arabic/English)

Since 1998 , we've been on a mission to reshap e how players interact with their favorite games , growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries . 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

The VIP Marketing & QC Manager, fluent in Arabic, will oversee online marketing strategies aimed at retaining, engaging, and monetizing VIP clientele. The primary content will be in Arabic. This position entails crafting and deploying weekly campaigns tailored to our top-tier players' preferences. Additionally, the role involves ensuring the quality control of all direct communications with VIP players through call and email reviews.

What are we looking for? Our Arabic speaking VIP Marketing & QC Manager has a knack for the following skills:

Leadership:

• Build collaborative relationship with the VIP Account Manager on client side
• Provide meaningful, usable feedback to the Account Managers that allows them to engage the VIP base with a focus on retention, engagement and relationship building
• Plan and lead individualized coaching sessions with Account Managers 

Communication:

• Work with the VIP Account Managers to brainstorm ways to further connect with the VIP players based on their daily interaction 
• Monitor and conduct regular audits of all outbound communication channels 

Analytics:

• Leverage dashboards and reporting to devise a success matrix for campaigns based on the VIP ARPU lift (Average revenue per VIP user) 
• Generate creative sweepstake concepts that are focused on what our players value 
• Work with the VIP Program Director to analyze performance and identify opportunities to optimize our connection with the VIP base and our ability to achieve our goals 
• Conduct research with the VIP base through surveys and feed it back to the product team in both qualitative and quantitative form 

Business:

• Maintain compliance, ensuring all communications adhere to legal, regulatory, and ethical standards
• Provide weekly business reports showing the progress VIP Marketing is making by product against goals
• Define and create innovative ways to keep the VIP base engaged with the VIP Marketing promotions

You'd be a great fit for this role if you have:

• Bilingual fluency in English and Arabic for seamless communication
• A minimum of 1 year of experience in marketing field
• Experience in quality control of client interactions
• Experience in coaching and supervision
• Passion for games coupled with a natural flair for creativity
• Proficiency in data analysis and process optimization
• Strong communication and coaching abilities
• Effective time management skills
• Dedication to enhance both quality control and marketing efforts

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

What do we offer?

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween and Open Day for our friends & family. This year we also hosted KeywordsCon - our very first video game convention! We prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts as well!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote