Workforce Manager

As the number of CS agents continues to grow, the CS Team is seeking Workforce Manager to effectively handle the rising volume of second-line escalations. This is on-site position from Warsaw office!

✅ Responsibilities:

✔️ Providing support by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

✔️ Proficiency in English, both written and spoken;

✔️ Proactive person with good support/sales skills;

✔️ Strong communication and negotiation skills;

✔️ Attention to detail;

✔️ Previous experience as a support agent will be considered an advantage.

✅ What we offer:

✔️ Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Sportscard (Multisport) - partly covered & team-building events and activities;

✔️ Sunny, spacious office;

✔️ Wedding and newborn gifts;

✔️ Time for proper rest and 20-25 working days of annual vacation, maternity leave support;

✔️ Breakfast, food vouchers, fruits, and snacks available in the office.