Members Support Trainee with Dutch - Gdansk

Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting while making a difference in sustainable farming practices.

About the job

In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of a trainee is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).

Specifically, you will:

• Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support.


• Maintain master data


• Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams


• Verify documentation based on established guidelines and standards


• Support the administration of quality assurance programs related to sustainable farming practices


• Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment.


• Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily.


• Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services.

Join our team and be part of a vibrant community that values innovation, teamwork, and the pursuit of excellence.

Who are you?

• very good command of Dutch language (min. B2)


• at least a bachelor's degree


• ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,


• willingness to support farmers with they inquiries


• attention to detail, self-motivation and great organizational skills


• excellent communication skills


• an ability to adapt to different styles to suit different audience


• an ability to identify process improvements


• experience in dealing with documentation will be a plus


• experience in the customer service field would be a huge advantage


• experience within the Salesforce environment will be an additional advantage

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?

• Work in an international environment with teams across different countries


• Scandinavian working style – flat structure, informal atmosphere & no formal dress code


• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility


• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us


• Private medical care (LUX MED) and life insurance (Unum)


• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)


• Employee Assistance Program (psychological, legal and financial support)


• Wellbeing initiatives, including sports activities and communities (e.g. running team)


• Structured onboarding and access to expert‑led trainings


• Co‑financing of education and certifications, supporting continuous professional development


• Employee referral bonus program


• Brand‑new modern office full of greenery and plants


• On‑site parking


• Spacious canteen with fresh breakfasts and lunches available daily

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Punkt building in Gdańsk.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

#LI-MAZEN

Ref.: 107981