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Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
Overview:
Precisely’s Summer Internship Program is a paid, part-time opportunity for undergraduate students actively enrolled in university. The program that begins July 1st and concludes September 30th. The Support Engineer Intern will work closely with the Support team.
The Technical Support Intern will assist with improving our internal IT support processes and enhancing end-user experience across the organization. You will help document recurring technical issues, contribute to the creation of knowledge base articles, and support the implementation of service desk improvements. Key project deliverables include a documented knowledge base resource library, a summary report of common support trends, and measurable improvements in ticket response workflows. By the end of the internship, we expect you to have contributed to a more efficient and user-friendly technical support system. Develop AI Support agents.
What you will do:
- You will research AI Support tools.
- You will create and test AI Support agents to improve day-to-day work.
- You will document recurring technical issues and help us build a structured knowledge base for future reference.
- You will assist with troubleshooting software, and network-related problems for team members.
- You will collaborate with us to analyze support ticket trends and recommend process improvements.
- You will test system updates and communicate findings to ensure minimal disruption.
- You will escalate complex issues to senior team members while maintaining clear documentation.
- You will collaborate with the global team to implement processes.
What we are looking for:
- Basic knowledge of operating systems (Windows and/or macOS)
- Familiarity with common business software (Microsoft 365, Google Workspace, etc.)
- Strong troubleshooting and problem-solving skills
- Clear written and verbal communication skills
- Ability to document processes in an organized and detailed manner
- Time management and ability to prioritize tasks
- Willingness to learn new systems and technologies quickly
- Collaborative mindset and ability to work effectively with us and across teams
Program benefits:
- Valuable experience related to the degree you are pursuing.
- Hands on experience at an established tech company.
- Networking opportunities with company leaders around the globe.
Salary: 4500 PLN gross per month
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice
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