IT Field Support (Aveiro)

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. 

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

We are looking for a professional to join our Field Support IT team, with a strong user-oriented mindset, quick response capabilities, and a passion for dynamic environments. If you have experience in on-site technical support and are looking for a new challenge, this opportunity is for you!

Main Responsibilities:

• Provide Level 1 and 2 technical support to users via phone, remote access, or on-site assistance, depending on the nature of the issue
• Escalate incidents to other support teams when necessary
• Ensure operational quality and deliver technical support through diagnosis, resolution, and repair of software and hardware issues
• Periodically report the status of incidents
• Ensure all incoming calls are answered and handled appropriately
• Use the ServiceNow (SNOW) tool and ITIL methodologies to log and follow up on incidents (user profile, workstation, issue description, scope, etc.)
• Management of stock and equipment

• Proven experience of 2 to 3 years in technical support roles, both remote and on-site
• Strong knowledge of Windows operating systems (Workstation and Server)
• Solid experience in hardware troubleshooting and repair
• In-depth understanding of TCP/IP networks, including configuration and diagnostics
• Proficiency in administering Office 365 tools such as SharePoint, Yammer, Teams, and OneNote
• Practical knowledge of ITIL and/or Agile methodologies
• Ability to independently diagnose and resolve incidents efficiently
• Familiarity with incident management tools, such as ServiceNow
• High capacity for learning, adaptability, and resilience in demanding environments
• Attention to detail, results-oriented mindset, and strong team spirit
• Fluency in English, both spoken and written
• Knowledge of French and Spanish is a plus and considered an advantage

• Availability for daily travel
• Willingness to work occasionally outside regular hours (on-call and maintenance)
• Work regime: On-site
• Location: Cacia, Aveiro