Junior Support Engineer

• Provide on -site IT support, resolving tickets and assisting users.
  
• Support video conferencing rooms by setting them up, troubleshooting and performing proactive checks.
  
• Perform hands -and -eyes tasks for the network and voice systems (patching, basic testing and coordination with providers).
  
• Manage end -user assets throughout their lifecycle (provisioning, returns and stock control).
  
• Provide assistance with change activities, security -related tasks and technical support for company events.
  
• Perform other necessary activities within the internal environment.
  

Requirements

• +2 years of experience in end user IT support, including support.
  
• Experience with video conferencing systems (Microsoft Teams Rooms, Zoom Rooms, Logitech, Poly, Cisco).
  
• Experience with ITSM tools, asset management, and stock handling.
  
• Solid troubleshooting skills for Windows 10/11, macOS, VPN, drivers, and corporate applications.
  
• Basic network and voice (L1) knowledge: patching, Wi Fi/LAN testing, PBX/SIP phones.
  
• Fluent in Portuguese and English.
  

Benefits

• Our company does not sponsor work visas or work
  permits. All applicants must have the legal right to work
  in the country where the position is based.
  
• Only candidates who meet the
  required qualifications and match the profile requested by
  our clients will be contacted.