Quality Analyst (German speaking)

Our client, a leading global IT service provider,is recruiting for a Quality Analyst (German Speaking) to join their business in Portugal.

Scope of position:

The primary responsibility of the Quality Assurance Analyst (Rater) is to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly review and rate various forms of content, including audio, video, text, and images. Raters provide ratings based on their independent assessments and decisions, adhering to the task guidelines with written explanations to support their ratings and help improve rater quality over time. Reviews can be conducted in the hired language or other languages with the assistance of a translation tool.

Role & Responsibilities : 

• To be a SME ( Subject Matter Expert) for quality guidelines 

• To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their  individual judgements/decisions restricted within the options being provided as per task guidelines.

• Participate in calibration sessions with your team and include stakeholders for the workflows as per instructions from the team lead

• To do Peer audits as a part of the process model and also to assist in training as per need.

• To coordinate with other team members for sharing best practices.

• Work independently and within a team

• Communicate and write well with internal and external contacts as per requirement.

• Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members 

• Adhere to Client and client’s procedures, policies and guidelines

• All KPI related tasks must be followed & adhered to avoid business impact

• To ensure that breaks are pre -approved by SME, Team Leader or Manager

• Follow all instructions from Team Leader, Command Centre or superiors.

• Adhering to all Office and Process specific policies.

• Maintain confidentiality for all process related work and other office related critical details

• Assist team lead/manager in Interview process for future hires

• Actively participate in calibration and assessment of tests used in selection process

• Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

• Work on multiple customer projects at the same time depending on the customer requirements

Other requirements:

• 100% work from office

• Fixed schedule of Monday to Friday - Range can be from 7:00 AM to 8:00 PM, 40h per week.

• Transport allowance to be provided as per project policy

• After initial training which can last up to a week, candidates will take the mandatory certification given by the customer. It is mandatory to clear the certification in a maximum of 2 attempts.

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.

Please note:

1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.

2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for

3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

4. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.

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