Customer Advisor in Portugal

About the Role:

Become a Customer Advisor in an international company! Join a dynamic team and embark on a rewarding journey.

Your responsibilities and impact working as a Customer Advisor will be:

• Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
• Managing and responding to customer requests through phone and email.
• Meet and exceed customer service quality and productivity goals as well as compliance regulations.
• Build meaningful relationship, addressing customer inquiries with politeness, warmth, and professionalism.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in Danish and a minimum B2 level of English
• A valid Portuguese work permit/a nationality that allows you to work in an EU-country
• Living in or willing to relocate to Lisbon for an international career and life experience - looking for a longer-term job in Portugal
• Motivation and commitment to give excellent customer service
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Working hours: full time (40h/week) Monday- Sunday 8:00-17:00 
• 17079€/year plus performance bonus starting from the 4th month in the company
• Depending on the project, you work either in the office in Lisbon or you have a chance to work anywhere in the mainland of Portugal
• Health insurance after 6 months 
• 22 vacation days per year
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months (up to 200€)
• Up to 360 € for accommodation/ months for first 3 months 
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities  for Danish speakers in Spain or  Portugal , or send us your CV to be considered for other projects or future opportunities!