CUSTOMER SUPPORT SPECIALIST

Customer Support Specialist - Multinational Company  (m/f)Referencia: JN -052024-6427401
Adicionado em 20.05.2024
Sobre os nossos clientes
Our client offers customised financial products to facilitate the acquisition of the company's machinery and equipment. Descriçăo da oferta

As a Customer Support Specialist you will be involved in providing assistance to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company's products or services.

Description

Reporting to the Iberia Manager your main responsibilities will be:

Manages various collection efforts related to assigned portfolio while maintaining goodwill with customers.

Recommends additions, deletions, and modifications to the Potential Credit Loss Report.

Provides thoughtful and timely answers to customer inquiries and works to resolve customer service issues related to invoicing, due date changes, principal reductions, account reconciliations, interest paid letters, and other similar issues such as:

calculating buyout requests,

working with Treasury to correct misapplied payments,

requesting approval for waiving late charges,

answering tax and payment related questions,

solving invoicing problems and making changes to contracts in the Leasing system.

preparing invoices and other miscellaneous forms and letters.

responding to various customer services related telephone and e-mail inquiries.

contract modifications: account data, transfer & assumptions, restructurings.

end-of-term operating leases: machine evaluation, repairs budgeting, overuse reports, calculating and collecting fees.

management of the repossession and remarketing.

tracking of activities through Salesforce.

preparation and submission of files to legal, as well as contact with internal and external lawyers.

sending local reports: ALF (Leasing Association)

Provides accurate and timely buyout quotes to customers and other related parties.

Works with Cash Applications Department to ensure correct application and accounting of funds received.

Completes accurate and timely processing of contract terminations, which includes but is not limited to preparing and sending paid-in-full documents and releasing liens and/or mortgages.

Responds to credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value or other tools to confirm interest paid and principal balances.

Maintains various logbooks and spreadsheets for tracking customer services volume and performance.

May be responsible for tracking asset insurance coverage and effective dates and providing proper intra-region notifications as to the identified deficiencies.

Profile

The ideal candidate will have:

BA Degree in relevant areas;

At least 2 to 3 years of professional experience in a similar role;

Knowledge of financial products will be considered a plus;

Fluency in English and Spanish;

High performance individual and team player spirit;

Multi-tasking skills;

Dynamic and proactive attitude;

Potential to grow within the organisation.

Job Offer

Overall, this role offers a blend of professional development opportunities, a dynamic work environment, and the chance to make a significant impact within an organisation.

O que procuramos
customer support, contract administrator
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