Change Analyst

Change Analyst

Competitive salary + benefits

Hybrid - working from home with monthly visits to our Constellation Tech Hub in Coimbra

Monday - Friday, 40 hours

The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). Across our digital platforms we exceed £20billion of Gross Merchandises Value (‘GMV’) on an annual basis. This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.

The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group.

As a Change Analyst you will join a team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset.

Reporting to the Change & ITSM Product Manager and working with all IT teams and partners. The IT Change Management analyst will have responsibility for assisting Change & ITSM Product Manager in activities required to facilitate BCA Change Management process.

Key Responsibilities

• Assistance in day to day Change Management administration and reporting and meeting activities.
• Updating Documentation, service library, catalogue and other systems associated with changes to products, infrastructure
• Effectively help manage the end-to-end change lifecycle and identify process improvements where possible.
• Identification and allocation of relevant change approvals
• Conducting & verifying post implementation reviews, investigating issues arising out of change implementation
• Reporting of change to both internal and customer management teams as required
• Production of Change Advisory Board (CAB) and Forward Schedule of Change (FSC) reports & minutes
• Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes
• The Change Analyst will help drive continuous improvements to the quality and efficiency of the change management process
• Ensure operational teams adhere to the standards within the IT Service Management toolset
• Deputising for Change & ITSM Product Manager where required.
• To undertake any other miscellaneous or non-recurring duties related to the role as and where required.

Key Skills and Experience

• Extensive experience in working within an ITIL framework with a solid understanding of Change Management principles.
• Strong analytical capabilities, highly organised and excellent relationship management skills
• Showing demonstrable leadership skills, including strong communication skills to all management levels
• Ability to prioritise and effectively plan within a rapidly changing environment
• Attention to detail and the ability to handle multiple tasks
• Strong team player
• A strong understanding of how people embrace and manage IT change
• Demonstrable evidence of being adaptable, open to and seen as a driving force of effective IT change.
• Proven ability to engage and partner with senior stakeholders across any number of business functions.
• Excellent communication skills with attention to detail and a flexible “can-do” attitude
• Ability to influence others at all levels of the organisation, whilst moving towards a common vision or goal
• Comprehensive understanding of ITSM processes (preferably with ServiceNow)
• Proven ability to gain and interpret data into meaningful outcomes
• Strong analytic, decision making abilities and problem-solving skills – particularly demonstrating a creative approach to problem solving
• Rational & calm under pressure

Please note that only applications submitted in English will be considered.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability