Customer Support Agent Dutch Speaker

icon briefcase Tipo de Emprego : Periodo Integral
icon remote-alt Remote / Work from Home

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Descrição do Emprego - Customer Support Agent Dutch Speaker

Recruitment Apple Lovers is working with a leading multinational technology business that is looking to recruit a Dutchspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos) Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels (telephone email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing troubleshoot and provide the solution
  • Identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native/fluent in Dutch both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Resourceful and stressresilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Ability to work independently while being a team player at the same time

OFFER:

  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 07 AM 08 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others!

Remote Work :

No

Original job Customer Support Agent Dutch Speaker posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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