SSC CLAIMS OPERATOR

Our client is a worldwide expert in supply chain solutions and the European leader in automotive logistics. SSC Claims Operator - French Speaker / Global Business Services Description Responsabilities: * Analyze, control and validate disputed purchase invoices; * Carry out administrative follow-up until payment of the invoice by the responsible carrier; * Establish an activity report that summarizes key elements; * Participate in monitoring indicators (KPI) and/or statistics; * Receive, analyze, process customer/supplier claims; * Identify responsabilities and launch requests for expertise if applicable; * Ensure reception of telephone calls and emails; * Manage the transport of damaged vehicles transferred to a new client, if applicable; * Initiate and follow, if necessary, litigation procedures until the file is closed; * Identify and report events or malfunctions that need to be reported to management; * Draw up continuous improvement processes; * Record operations and update data in the tracking file. Profile Skills & Experience: * Bachelor's degree in a related field; * Languages: French mandatory (C1) and English (B2); * Experience in claims management would be a plus; * SAP knowledge would be a plus; * Good knowledge of Microsoft Office, with Excel in particular * Have attention to detail and accuracy; * Have good verbal and written communication skills; * Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal; * Are autonomous and rigorous; * Have ability to manage deadlines and priorities; * Have ability for negotiation/argumentation; * Have ability for arbitrage and persuasion; * Have stress resistance capacity; Job Offer Hybrid working model. A good opportunity for your professional growth. Claims - Invoices - SAP - Frecnh Speaker