Customer Service Junior Executive

Job Description

ABOUT THIS JOB :

Will be part of the Customer Service Iberia team focus on Retailers. Will be trained in NIQ tools/others (Discover, Microsoft Dynamics) and NIQ methodology to support the daily retailers and internal requests. These requests are mainly: manage orders or issues, set-up the platform/access in case of new clients/users, prepare data pull, manage report requests and triaging/managing software issues.

RESPONSIBILITIES:

• Answer external questions and act as a liaison between retailers and operations. Ensure direct communication with the retailer.
• Be point of contact and interface with several company departments, to be a collector among them and the retailers / commercial teams.
• Work across teams and collaborate virtually alongside colleagues from around the world, staying connected to drive results.

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with colleagues matters to you, and that motivates you to sift through data for a new angle; with experience and using the most advanced tools you will become fast and agile in this.

REQUIREMENTS

• Degree in Marketing, Management, or any other equivalent degree
• Excellent interpersonal and teamwork skills
• Able to work as part of a team in a multicultural environment.
• Good analysis and numerical reasoning skills, interest in the fast-moving consumer goods market
• Knowledge of Excel
• Good knowledge of Portugues and English (both written/spoken) also Spanish (spoken) because will be part of Iberia team.
• Project management experience is a plus.

What we can offer: 

• Work in dynamic environment engaging with local and global companies. 
• Benefits & flexible working hours, hybrid work options. 
• Internal trainings will be provided together with detailed onboarding agenda.
• Staff and team events 

#LI-FC

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: