Customer Success Manager German speaking

Were on the hunt for an inspired Customer Success Manager to join our team someone who thrives on enhancing client relationships and leading the charge in delivering exceptional service.

As our Customer Success Manager youll be the heartbeat of our client experience postsale ensuring that our solutions are not just delivered but that they significantly contribute to our clients success. Your role will focus on overseeing the client journey from the moment of sale guiding them through onboarding and being their primary point of contact for ongoing support. You will be pivotal in ensuring our clients needs and challenges are met with innovative solutions fostering longterm partnerships.

Tasks

• Client Onboarding and Success: Lead the client postsale journey ensuring a smooth transition and setup for the use of our ingredients in their production processes.
• Crossfunctional Coordination: Act as a pivotal link between clients sales teams and manufacturing partners ensuring a seamless flow of information and a unified approach to meeting client demands.
• Educational Support: Provide clients with insights and knowledge about our products and the logistics ensuring they have all the info and documents necessary for seamless operations.
• Client Advocacy: Be the voice of the client within our organization ensuring their needs and feedback directly influence our service enhancements and product development.
• Relationship Management: Develop and maintain robust relationships with clients and manufacturing partners fostering a culture of trust and mutual success.
• Knowledge Sharing and Continuous Improvement: Serve as a knowledge hub for clients internal teams and manufacturing partners disseminating best practices and insights to elevate our collective performance.
• Renewal and Growth: Collaborate closely with the sales team to identify opportunities for renewals and expansion driving further client success and business growth.
• Knowledge Management: Act as a repository of knowledge both for clients and internal teams sharing insights and best practices to foster a culture of learning and improvement.
• Process Innovation: Continually seek and implement process improvements and innovative solutions to enhance service delivery and client satisfaction.

Requirements

• Holder of a Bachelors degree in Business Management Logistics Supply Chain Management or similar.
• Brings 3 years of experience in customer success with a strong foundation in logistics and supply chain management ideally within the B2B ingredients industry.
• Speaks German at least on B2 level
• An exceptional communicator with a knack for building relationships and a passion for client success.
• A problemsolver with a keen analytical mind always looking for ways to better serve our clients.
• Teamoriented with the organizational skills to thrive in a dynamic fastpaced environment.

Why Join Us

Lead a key role in a company pioneering change in the B2B ingredients sector.

• Directly impact our clients success and satisfaction.
• Be part of an innovative collaborative and supportive team culture.
• Competitive salary and opportunities for career growth.

At MicroHarvest we value diversity and as such we do not discriminate based on race colour religion sex sexual orientation gender identity or expression national origin age disability veteran status marital status or based on an individuals status in any group or class protected by applicable laws. MicroHarvest respectfully encourages people from all backgrounds and underrepresented groups to apply for this position.