Customer Support with Turkish

Requirements:

• 12 months of Customer Support within Contact Center (preferably);
• Knowledge of BPO KPI's: C-SAT (Customer Satisfaction);  NPS (Net Promoter  Score) & SLAs (Service Level Agreement);
• Turkish at least C1, English C1

Tasks:

• Live chat, E-mail (Inbound Calls might occur accordingly with the project)
  
• Identifying the clients problem; troubleshooting them to find the solution
  
• Documenting each action you take; and categorizing cases and possible bugs
• Understand and remain up to date with client's policies and guidelines 
• Troubleshoot different problems (e.g problems with playing videos, uploading, account & bugs issues, membership issues)
• Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.