IT Support Technician

ABOUT THE JOB

About the companies :

The connection between BBL Group and Lusocargo.

Founded in 1997 by Kaci Kbali its Chairman BBL Group has built up an original model of federation of specialists which brings together nearly forty SMEs whose teams and brands are recognized for their specific knowhow in the Groups four core businesses: Contract Logistics Overseas Transport Road Transport and Groupage and Customs Commissioning. This Logistics Solutions Manufacturer strategy emphasizes the coordination of specialized autonomous teams committed to serving their customers supplychain needs.

With over 40 years of activity Lusocargo is currently the largest 100% national freight forwarder and one of the three largest operating in Portugal and in 2022 this bounding was created with the BBL. In a strategy of growth BBL Groups buys Lusocargo and the development of new Lusocargo starts with the development of the business and the people that are part of Lusocargo and BBL.

About your responsibilities :

• Receiving and resolving malfunctions reported by users
• Managing requests according to their business impact or age and ensuring that each ticket is followed up
• Monitor the handling of incidents until they are resolved; if necessary escalate the incident to the admin team depending on its complexity
• Install integrate and update new equipment on site or via remote maintenance
• Write technical procedures to provide solutions and recommendations depending on the type of incident received
• Keeping the platform up to date and operating the incident database : reminders consolidation trend analysis etc
• Systematically analyzing incidents as part of a continuous improvement process.

Your Skills and Experiences :

• A bachelors degree or equivalent
• 1 to 3 years experience in customer support experience
• 1 to 3 years experience in a similar role ideally in the supply chain environment
• A perfect command of information systems and networks are essential assets if you are to succeed in this role
• To be driven selfmotivated and a highly flexible team player
• An independent problemsolving attitude
• You are autonomous and available and have a good ability to analyze and summarize
• You can think ahead and take the initiative
• Fluency in English very is mandatory and Frech is a considerer as plus

Benefits :

• Free Health Insurance as soon you enter the company
• WorkBalance Strategy in the company
• International Environment
• Food allowance paid by card