Customer Service Advisor

Start: 1st July

Shifts:

Monday to Sunday, between 08:00 and 19:00 

Days off: 2 days  (rotative)

Tasks:

• Customer support to German-speaking customers by phone, email, chat and social media channels

• Support our merchants for all questions and inquiries about our product and service

• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

• Closely work with other departments together, for example Sales and Marketing

Profile:

German C2  or Italian / English B2

• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)

• Excellent language skills in German and feel comfortable speaking and writing in English

• Love to communicate, while being easy-going and patient with our customers

• Good and customer-friendly service is the highest priority for you

• Curious and persistent to solve issues

• Organized and can keep a cool head even in stressful situations

Benefits:

• Excellent remuneration package based on experience, skills and performance
• Life Insurance
• Meal allowance + Transport allowance
• Private health insurance
• Porto Office Park 
• Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

  Accomodation for the first year:

  Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)