Customer Service Advisor

Join Our Team as a German-speaking Customer Service Advisor in Lisbon!

We are partnering with a leading Outsourcing/BPO consultancy to recruit a German-speaking Customer Service Advisor to join their teams in Lisbon.

Position: Customer Service Advisor
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Permanent contract
Remuneration: Base salary + bonuses

Duties and Responsibilities:

• Provide customer support to German-speaking customers via phone, email, chat, and social media channels.
• Support merchants with all questions and inquiries about our product and service.
• Actively work on optimizing all processes related to our customers, constantly increasing merchant satisfaction.
• Collaborate closely with other departments, such as Sales and Marketing, to ensure seamless service delivery.

Requirements:

• Fluent in German and English, both verbal and written.
• Ability to listen actively, identify, apply, and explain product and/or service expertise clearly, resolving issues in the first customer contact.
• Ability to handle stressful situations well.
• Previous experience in a Contact Centre or Customer Service role is preferable.
• Enthusiastic and skilled in using technology applications (smartphones, tablets, computers).
• Committed to providing good and customer-friendly service as a top priority.
• Curious and persistent in solving issues.
• Organized with the ability to keep a cool head even in stressful situations.

Offer:

• Working hours: Monday to Sunday, between 08:00 and 19:00, with the possibility to extend late shifts until 21:00 as per client agreement.
• Days off: 2 days (rotative).
• Workload: 40 hours per week (full time).
• A dynamic and creative team with a positive and friendly atmosphere.
• Food vouchers.
• Guidance and tools to reach your full potential.
• Training Conditions:
  • Duration: 30 calendar days.
  • Schedule: Monday to Friday, between 08:00 and 17:00.