French-speaking Owner Experience Agent in Porto, Portugal

Our client is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. They are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and they are growing fast.

Our client purpose is to revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. They empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimization, the team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. The mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our client valued clients.

About the role:

We are looking for an Owner Experience Agent to join our client team and provide exceptional support to our client hosts. In this role, you will be responsible for providing professional and timely support via email and phone.

This is an onsite position in Porto.

Responsibilities:

• Provide professional and timely owner support via email and phone.
• Respond to level 1 owner inquiries and troubleshoot issues as needed
• Serve as the first point of contact for owners regarding active booking issues and requests.
• Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.
• Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.
• Maintain a full understanding of owner processes and tools, staying up to date on changes and updates to our systems.
• Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations.

Qualifications:

• Excellent communication skills and ability to multitask.
• Languages: Portuguese / French C2/ English minimum B2.
• Prior experience in customer service, hospitality, or related fields.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable with technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure.