French Speaking Customer Advisor

Join our vibrant and cuttingedge ecommerce firm a frontrunner in the sector dedicated to delivering outstanding customer experiences globally. We offer a diverse array of products and services tailored to meet the unique needs and preferences of our extensive clientele. As we continue to expand our market presence we are seeking a passionate and motivated Frenchspeaking Customer Advisor to join our remote team based in Portugal. If you are enthusiastic about customer service and want to be part of a forwardthinking company this opportunity is ideal for you!

Job Description:

Position Summary: As a Remote FrenchSpeaking Customer Advisor you will be the primary point of contact for our esteemed Frenchspeaking customers. Your main duty will be to provide exceptional customer service and support ensuring each customer interaction is positive and efficient. You will address various customer inquiries including product details order status troubleshooting and issue resolution. Your objective is to boost customer satisfaction and loyalty through prompt accurate and professional assistance.

Key Responsibilities:

• Customer Support:
  • Address customer inquiries via email chat and phone promptly and professionally.
  • Offer precise information regarding products services order status and policies.
• Issue Resolution:
  • Effectively troubleshoot and resolve customer issues.
  • Handle complaints process returns and exchanges and escalate complex issues to the appropriate department when needed.
• Order Management:
  • Assist customers with placing orders tracking shipments and ensuring timely delivery.
  • Resolve any discrepancies or issues related to orders.
• Product Knowledge:
  • Keep uptodate with our product range and services.
  • Provide detailed and accurate product information to help customers make informed purchasing decisions.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
• Feedback and Improvement:
  • Collect customer feedback and provide insights to enhance our products services and customer support processes.
• Team Collaboration:
  • Collaborate closely with other team members and departments to ensure a seamless and efficient customer service experience.
  • Participate in team meetings and training sessions.
• Technical Support:
  • Offer basic technical support for our ecommerce platform and assist customers with navigating the website using online tools and troubleshooting common issues.
• Documentation:
  • Maintain accurate records of customer interactions inquiries issues and resolutions in our customer service database.

Requirements:

• Language Proficiency:
  • Fluency in French (both written and spoken) is essential.
  • Proficiency in English or Portuguese is advantageous.
• Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to convey information clearly concisely and empathetically.
• Customer Service Orientation:
  • Strong customer service skills with a focus on customer satisfaction.
  • Ability to handle challenging situations with professionalism and patience.
• Technical Skills:
  • Basic computer skills and familiarity with ecommerce platforms and tools.
  • Ability to quickly learn new software and systems.
• ProblemSolving:
  • Strong analytical and problemsolving skills.
  • Ability to think critically and resolve issues efficiently.
• Adaptability:
  • Ability to work in a fastpaced and dynamic environment.
  • Flexibility to adapt to changing priorities and customer needs.
• Team Player:
  • Ability to work independently and collaboratively within a remote team.
  • Strong interpersonal skills and a positive attitude.
• Experience:
  • Prior experience in customer service or the ecommerce industry is beneficial but not required.
  • Training will be provided.

What We Offer:

• Equipment:
  • All necessary devices and tools to perform your job effectively will be provided by the company.
• Remote Work:
  • Enjoy the flexibility and convenience of working from home.
• Training and Development:
  • Comprehensive training program to help you succeed in your role.
  • Opportunities for continuous learning and career growth.
• Competitive Salary:
  • Attractive compensation package with performancebased incentives.
• Supportive Environment:
  • Join a supportive and inclusive team that values collaboration innovation and excellence.
• WorkLife Balance:
  • Flexible working hours to help you balance your personal and professional life.

If you are a customerfocused individual with a passion for delivering outstanding service we would love to hear from you!

Remote Work :

No