Ads Support Customer Operations Expert

We are looking for a Customer Operations Expert to join a team supporting users with their advertising experience on a leading AI technology platform.

You will assist users with advertising, account access, payments, platform functionality, and policy-related questions while delivering a high-quality customer experience through email, chat, and phone.

Key Responsibilities

• Investigate and resolve issues related to ads, ad accounts, payments, and account access.

• Troubleshoot issues with ad creation, publication, delivery, billing, and account performance.

• Explain advertising policies, account requirements, and platform features.

• Provide clear and professional support via email, chat, and phone.

• Escalate complex cases to specialized teams and maintain accurate case documentation.

• Focus on efficient case management and customer satisfaction.

Training

The role includes 15 working days of intensive training, 8 hours per day, covering:

• Product and service knowledge

• Internal systems and software

• Customer management via phone, email, and chat

• Practical, on-the-job training

Successful completion of the training leads to the next stage of the employment process and contract signing.

Requirements

• Strong English communication skills, both written and spoken.

• Customer-focused attitude and strong communication skills.

• Good problem-solving and troubleshooting abilities.

• Comfortable learning new software and working with digital platforms.

• Ability to work in a fast-paced, international environment.

• Flexibility to work rotating shifts.

What We Offer

• Comprehensive training and onboarding.

• International work environment.

• Career development opportunities in technology and digital services.

• Holiday and Christmas allowances in accordance with Portuguese employment conditions.

• Meal allowance.

• Private health and dental insurance, subject to eligibility.

• Annual leave according to Portuguese law.

Join the team and build your career in customer operations, digital advertising, and AI-related technology.

Interested candidate please send your CV to [email protected]