AI Customer Support Specialist

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position, Monday to Sunday. You can choose in advance between the Day Shift, with working hours scheduled between 07:00 and 22:00, or the Night Shift, from 22:00 to 07:00, Monday to Sunday.

Your Role:

• Support customers across multiple communication channels

• Resolve billing, invoicing and account access enquiries

• Troubleshoot platform and product-related issues

• Guide customers on using products and features effectively

• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken

• Strong interest in AI and new technologies

• Excellent communication and problem-solving skills

• Customer-focused and comfortable troubleshooting issues

• Previous customer service or technical support experience is an advantage

• Comfortable working in a fast-paced and technology-driven environment

• Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer:

• Day Shift: working hours scheduled between 07:00 and 22:00 or Night Shift: between 22:00 and 07:00 (rotational time shift).

• Competitive salary package + performance bonus

• Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00.

• Meal allowance

• Holiday and Christmas allowances

• Private health and dental insurance

• 22 days of annual leave

• Comprehensive initial training

• Professional development and career growth opportunities

• International working environment in Lisbon

• Opportunity to work closely with cutting-edge AI technology