Application Reliability Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What will you do:

• Ensure Application Stability – Monitor and maintain containerized applications, quickly responding to incidents and ensuring seamless recovery in production environments
• Investigate and Resolve Issues – Analyze performance and troubleshoot across technologies to diagnose problems and implement effective solutions
• Lead Incident Management – Prioritize and manage incidents from start to resolution, coordinating across teams to minimize downtime and maintain system reliability
• Champion Continuous Improvement – Proactively seek opportunities to enhance processes, implement best practices, and drive operational excellence in a dynamic tech environment

What you must have:

• Experience in administration and service recovery of containerized applications using Kubernetes, Openshift / Microshift
• Experience with SQL, .NET, Clickhouse, Kafka - although primary responsibility is not programming, interpret and troubleshoot and mitigate issues over existing code base is required
• Proficient in managing incidents and setting priorities effectively
• Excellent English skills – spoken and written
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Great interpersonal and communication skills
• Initiative – seeking continuous improvement and implementing best practice in technology environment

What we consider a plus (not mandatory):

• Manufacturing industry business domain knowledge (e.g. Semiconductor, Electronics, Medical Devices or Industrial Equipment manufacturing)
• Experience with SQL Server
• Knowledge and/or Experience with the ITIL framework.
• Experience working with Manufacturing Execution Systems (MES) or production automation platforms
• Exposure to data platforms for operational reporting and analytics
• Understanding of IoT device integration and automation workflows within factory environments

Diversity, Equity and Inclusion are a source of commitment and innovation

At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive. 

If you need accommodation during the recruitment process, please let us know - we're happy to support you.