Application Support

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Mission:

• Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services.
• The core responsibilities are related with ensuring the required stability, availability and performance for the applications under the team scope.
• Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

Main responsibilities:

Application Stability & Availability   

• Monitor and maintain the Application at the scope ensuring high availability and performance.
• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitive solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
• Execute change requests and deployments following ITIL & DevOps tools and procesess.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and ensure 24/7 availability for critical applications. 

            

Technical Support & Collaboration    

• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.
• Work closely with Scrum teams to design, deploy, and enhance systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users  

Documentation & Knowledge Sharing    

• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.
• Share best practices and knowledge with the global support team to improve efficiency.

            

Platform Monitoring    

• Implement and optmise monitoring tools within production environment (e.g, Dynatrace).
• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices. 
• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.         
• Complete mandatory training for the proper functioning of IT Production area and the Company;
• Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise.         

Technical Skills: 

API, Application Servers & Kubernets:

 RedHat Jboss EAP 6.4 and 7.0 (administration) 

 OpenShift (microservices) 

 API Gateway principles                     

 RHEL Linux OS   

                    

Tooling:

• Dynatrace and other monitoring tools (e.g. ELK);
•  CI/CD setup & optmisation (GITLab, ArgoCD, Jenkins, Nexus Sonatype)         
• Relational DBs (MSSQL Server; Postgres)         
• Cloud environments support                                  

Language skills: 

• Portuguese          
• English