Application Support

Overview:

Application Production Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.

What will you do?

• Application Stability & Availability


• Monitor and maintain the Application at the scope ensuring high availability and performance.


• Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).


• Execute change requests and deployments following ITIL & DevOps tools and processess.


• Proactively identify and resolve technical issues to ensure smooth business operations.


• Participate in on-call rotations and ensure 24/7 avilability for critical applications.


• Technical Support & Collaboration.


• Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes.


• Work closely with Scrum teams to design, deploy, and enhance systems.


• Implement upgrades, patches, and new functionalities while ensuring minimal impact on users.


• Documentation & Knowledge Sharing.


• Maintain and update technical documentation for processes, configurations, and troubleshooting guides.


• Share best practices and knowledge with the global support team to improve efficiency.


• Platform Monitoring.


• Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace).


• Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.


• Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.


• Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise.

What are we looking for?

• API, Application Servers & Kubernetes.


• Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization).


• OpenShift & Cloud (kubernetes).


• API gateway integration (Axway/APIGee).


• RHEL Linux OS.


• Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK).


• CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype).


• Ansible and/or Terraform.


• Relational DBs (MSSQL Server; Postgre).


• Scrum Framework.


• Problem-Solving & Critical Thinking.


• Team collaboration.


• Communication Skills.


• Resilience & Adaptability.


• Stress Management.


• Autonomy.


• Accountability & Ownership.


• Time Management & Prioritization.


• Goal and Detail oriented.


• Portuguese.


• English.

What can you expect from us?

• A permanent job contract for a long term project;


• Tech equipment + SIM Card + personal smartphone;


• Health and Life Insurance;


• Social events and team buildings;


• The commitment of letting you grow with us, and be rewarded accordingly;


• A dynamic and young team that will be always there to support you;


• Training in the latest technologies;


• Coffee, fruits, snacks and a warm welcoming when you pass by the office.