Applications Support Analyst

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

The International D365 Support Analyst is responsible for providing day-to-day functional and technical support for Tandem’s International IT Business Applications landscape, primarily focusing on Microsoft Dynamics 365. This role provides Level 1 application support, triages incidents with Tandem’s Managed Services Provider (MSP), and ensures timely escalation of Level 2 and Level 3 issues. The Analyst will also maintain and manage user training materials, facilitate end-user enablement, and collaborate with business stakeholders to document and translate business requirements into system improvements.

Applications Support Analyst

Porto, Portugal

Hybrid (1 day per week in office)

Competitive Salary

Permanent Role

What You Will Do:

We are seeking an experienced Microsoft Dynamics 365 Support Analyst to join our international IT team based in Porto, Portugal.
This permanent position offers a hybrid working model with one day per week in the office.

The successful candidate will be responsible for providing Level 1 functional and technical support for Microsoft Dynamics 365 Finance & Operations (F&O) and associated integrations. You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams, ensuring that incidents are effectively managed and business continuity is maintained.

Key Responsibilities

• Provide Level 1 support for Microsoft Dynamics 365 Finance & Operations and related systems.

• Log, triage, and escalate incidents in accordance with defined support procedures.

• Collaborate with the International IT Services team to resolve cross-system or complex issues.

• Document resolutions, root causes, and best practices within the IT Service Management system (Jira).

• Manage user access, roles, and permissions in compliance with IT controls and security standards.

• Assist in maintaining system documentation, knowledge base articles, and training materials.

• Support testing activities related to patches, integrations, and system enhancements.

• Coordinate and deliver user training for new features and process updates.

• Work closely with business stakeholders to gather and document functional requirements.

• Monitor D365 queues, perform system health checks, and report performance trends.

• Ensure compliance with Tandem’s IT governance, GDPR, and regulatory standards.

Qualifications & Experience

Education & Certification

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

Experience

• Minimum of 5 years’ experience in IT support roles.

• Minimum of 2 years’ experience in ERP application support (preferably Microsoft Dynamics 365 F&O).

You're Awesome At:

• Strong understanding of Microsoft Dynamics 365 Finance & Operations modules.

• Experience collaborating with Managed Service Providers (MSPs) for enterprise support.

• Proficiency in ITIL incident, problem, and change management processes.

• Strong analytical, problem-solving, and communication skills.

• Ability to translate business requirements into technical specifications.

• Familiarity with Power BI, Microsoft Office 365, and ERP system integrations.

• Strong customer service orientation and ability to remain composed under pressure.

Why Join Us

• Competitive compensation and benefits package.

• Permanent, full-time position with opportunities for professional development.

• Hybrid work model with 1 day per week in the Porto office.

• Collaborative, international IT environment with exposure to enterprise-level systems.

If you are a proactive IT professional with expertise in Microsoft Dynamics 365 Finance & Operations and a passion for delivering high-quality support in a global context, we encourage you to apply.

📩 Apply today to join our Porto-based IT team.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.