Assurance OSS Expert

The role purpose is to ensure the excellence in operations of OSS Central Platforms, highservice availability, lean and optimized processes, and proactive monitoring. Ensure platforms/systems maturity and stabilitywhile helping the program delivering according to the predefined objectives. Ensure a strong and focus communication withthe costumer and incident resolution within agreed targets. Interaction with the internal costumer with the purpose to ensure the needed support according to the customer needs in due time; Interaction with Vendors to facilitate and support in any needed action; Interaction with Engineering department to ensure the proper delivery following the agreed standards and deliverables within the planned times; Internal interaction with the purpose to facilitate processes and implement improvement actions; Team performance reflected by the agreed set of KPIs and qualitative feed-back of the internal customers; KPI and SLA Assurance KPIs. University degree in Computer Science or Telecommunication or related fields; Knowledge/experience on HP Unified OSS Console; Knowledge on Ericsson Adaptive Inventory (formerly Ericsson's Granite Inventory); Good understanding of Incident, Change processes and CMDB; Knowledge on python, XML, Citrix, Nagios, BMC Remedy, Oracle ESB, VMware, Jenkins; Web development (html, CSS, JavaScript); Knowledge in Oracle and SQL; Ability to work effectively in a geographically distributed large international organization with a geographically distributed, multi-cultural team; Effective communication, presentation skills and technical documentation capabilities; Availability for on call support. ; ITIL, system support, service management knowledge required; Understanding of Agile methodologies (SCRUM); Fluent English.