Austrian German Speaking Junior Customer Support Representative

Responsibilities

• Handle customer inquiries via phone, email, and/or chat in Austrian German.

• Provide accurate information, guidance, and solutions in line with company procedures.

• Resolve customer issues efficiently while maintaining high service quality standards.

• Escalate complex cases when necessary, following internal processes.

• Maintain accurate records of customer interactions in CRM systems.

• Meet individual and team performance targets (KPIs, quality, productivity).

• Deliver a professional, empathetic, and customer-focused experience at all times.

Requirements

• Native or C2 level Austrian German.

• English B2 level or higher.

• Previous experience in customer service or customer support is preferred.

• Strong communication and interpersonal skills.

• Problem-solving mindset with attention to detail.

• Ability to work in a fast-paced, multicultural environment.

• Flexibility to work rotational shifts, including weekends.

What We Offer

• Competitive salary package (details shared during the recruitment process).

• Paid training and onboarding.

• International and multicultural working environment.

• Career development and internal growth opportunities.

• Relocation support (if applicable, explained during the recruitment process).